Our warranty policy
We offer a 6 month manufacturers warranty on all of our products (excluding Nappy Bags) from the date of purchase. This time frame allows ample time for any manufacturing faults to become evident. It is important that our washing and care instructions are followed correctly to maximise the lifespan of your reusable cloth products and if you have any concerns please contact us.
What does the warranty cover?
The warranty covers faults from the manufacturing of the products:
- Stitching faults
- Snaps - loose snaps that don't stay 'snapped' in use
- Elastics - slackening
- Zippers - not opening or becoming jammed
- Insert stitching faults - the fabric coming away from the overlocked stitching
- Damage or deterioration due to improper use.
- The use of bleaches/chemicals and drying/washing your nappies at a temperature higher then 60 degrees Celsius
- Damage sustained from improper use such as ripping or tearing of fabric and cracked snaps from rough handling
- Pilling and fading of fabric overtime is considered general wear and tear and is not covered by warranty.
- Damage caused during the wash cycle or in the dryer
- Damage, cracking of PUL or fading sustained by prolonged UV exposure
- Odor, stains, pilling
- Poor or improper fit on your child
- Rips in fabric caused by rubbing on surface
- Damage caused by hook & loop catching on items - remember to use the sticky pads and fold back the tabs PRIOR to washing!!!
- Clearance or sale items.
General wear and tear
Pilling, fade and relaxing of elastics is considered general wear and tear and is not covered by our warranty. Nappies are in contact with urine which contains ammonia and can cause deterioration of fabrics over time. Following our washing instructions carefully can prolong the lifespan of your nappies however we cannot give you an exact answer as to how long your nappies will last as it comes down to how they are cared for. Remember that shells should only be dried on a low heat setting in the dryer and not hung in direct sunlight when line drying as this can lead to deterioration of PUL and elastics, which is considered improper care and not covered by our warranty.
Issues with print placement.
Our warranty does not cover dissatisfaction due to print placement. All of our prints are printed onto large rolls of fabric so print placement may vary from product to product and from that in the product photos. Also colour may vary from the product description on our website due to the differences in device screen colouration, quality and perception.
Issues with your order:
Please notify us within 7 days of receiving your order if anything you receive is incorrect or if items are missing. Failure to do so within this time frame will prevent a representative from Boho Babes Cloth Nappies presenting a reasonable solution to your concerns and therefore will make your claim null and void.
Clearance items
All clearance and sale items are final and are not eligible for exchange or refund. Faults and flaws in clearance items are not covered by our warranty.
DISCLAIMER
As the nappies and products contain small snaps it is important to check them regularly to ensure they are adhered to the products properly. Broken snaps pose a choking hazard and therefore should be discarded immediately! Children should NOT be allowed to play with or place any products with a snap in their mouths and should NOT be left unsupervised with such products. Please take caution and use our products sensibly and with care.
Nappy Bag Warranty
Boho babes nappy bags are covered by a 12 month warranty against manufacturing faults and defects.
If your Boho babes nappy bag presents with a fault or defect within 12 months of purchase, we will repair or replace the product, at our discretion.
What does the warranty cover?
- Faults relating to workmanship and components - stitching, zippers, buckles and studs.
The manufacturers warranty does not cover:
- Expected wear and tear: which results from everyday use of the product. Fading and deterioration of fabrics, scruff marks and pilling. These issues are not considered a fault.
- Improper care or storage: Damages caused by storing in direct sunlight, in a damp environment or exposing to salt water are not considered faults. Damages caused by putting the bag in the washing machine with a high spin cycle or using a dryer are also not covered under warranty. Please put your bag inside a garment bag or pillowcase and wash on a cold gentle cycle with slow spin speed and hang to dry out of direct sunlight.
- Damages due to overfilling the bag (over 6kgs) or carrying heavy items are not covered under warranty. Areas of stress at the straps and seams will be notable if the bag has been overfilled.
- Pattern placement: The placement of the patterns on the nappy bags are random and are not considered a fault or defect. We will not offer exchanges or refunds for concerns with pattern placement.
If you encounter a fault with your Boho babes nappy bag and you believe it is covered by the warranty please email us at boho_babes@outlook.com with your order number and photos of the fault/defect.
What happens during the warranty claim?
1. If your bag is deemed to have a fault or defect, you will be requested to return the item via post (we will send you a return postage label to print and adhere to your package). Your item MUST be posted back to us within 30 days.
2. Once recieved we will assess your bag and either repair or replace at our discretion. Please allow 30 days for this process.
3. Your bag will be then returned to you and you will be provided a tracking number to follow it's travel back to you.
Boho Babes will not be held liable for any items lost or damaged in transit during the returns process to and from our facility. If these issues occur the customer will be given a claims number to contact Australia post directly.
This warranty only applies to the original purchaser and is non-transferable. If you have purchased your nappy bag second hand the warranty is void.